Privacy Policy
Diamond Embellecers
Last Updated: 02 November 2026
Diamond Embellecers ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, use our services, or interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Diamond Embellecers is a trading name of:
Thames Business Solutions Ltd
62 Hatton Garden
London EC1N 8LR
United Kingdom
Email: sales@diamondembellecers.co.uk
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, we are the data controller of your personal information.
2. Information We Collect
When you use our website or services, we may collect the following categories of personal information:
Contact Information
Full name
Email address
Telephone number
Billing address
Delivery address
This information is collected when you:
Create an account
Place an order
Book an appointment
Subscribe to our newsletter
Contact us with an enquiry
Transaction Information
Purchase history
Order details
Delivery information
Refund or return information
Payment card details are processed securely by our authorised payment providers. We do not store complete payment card information on our systems.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Website usage data
Referring website addresses
Pages visited
Time spent on pages
Date and time of visits
This information helps us improve website performance, security and customer experience.
Marketing Preferences
We may collect information regarding:
Email marketing subscriptions
SMS marketing preferences
Communication preferences
Consent records
3. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfilment
To:
Process orders
Arrange payments
Deliver products
Manage returns and refunds
Provide customer support
Account Management
To:
Create and maintain customer accounts
Manage appointments
Respond to enquiries
Marketing Communications
Where you have provided consent, we may send:
Product updates
Promotions and offers
Jewellery collections and launches
Newsletters and special events
You may unsubscribe at any time.
Website Improvement
We use analytics and performance data to:
Improve website functionality
Monitor website performance
Analyse customer behaviour
Prevent fraud and unauthorised access
Legal and Regulatory Compliance
We may process your information where necessary to:
Comply with legal obligations
Detect and prevent fraud
Resolve disputes
Enforce our Terms and Conditions
4. Lawful Basis for Processing
Under UK GDPR, we process personal information on one or more of the following legal bases:
Contractual Necessity – to fulfil your orders and provide our services.
Legitimate Interests – to improve our services, prevent fraud and operate our business effectively.
Legal Obligation – where we are required to comply with applicable laws and regulations.
Consent – where required for marketing communications and certain cookies.
5. Sharing Your Information
We do not sell, rent or trade your personal information to third parties for marketing purposes.
We may share information with trusted third parties including:
Service Providers
Payment processors
Delivery providers
Website hosting providers
IT support providers
Marketing providers
Analytics providers
These providers only process your information under our instructions and are required to keep it secure.
Professional Advisers
Where necessary, we may share information with:
Solicitors
Accountants
Insurers
Regulatory advisers
Legal Authorities
We may disclose information where required by law or where necessary to:
Prevent fraud
Protect our legal rights
Comply with court orders
Cooperate with law enforcement authorities
6. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
7. Data Security
We take the security of your personal information seriously.
We implement appropriate technical and organisational measures including:
SSL encryption
Secure servers
Access controls
Password protection
Firewall protection
Staff confidentiality obligations
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
Managing customer accounts
Processing orders
Meeting legal and accounting obligations
Resolving disputes
When information is no longer required, it is securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you may have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request that we limit the way we use your information.
Right to Data Portability
Request a copy of your personal data in a structured electronic format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
10. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used for:
Website functionality
Analytics
Performance monitoring
Marketing and advertising
You can manage your cookie preferences through your browser settings or our cookie consent banner.
For further information, please refer to our Cookie Policy.
11. Marketing Communications
If you have opted in to receive marketing communications, we may contact you by:
Email
SMS
Telephone
You may opt out at any time by:
Clicking the unsubscribe link within marketing emails
Contacting us directly
Updating your account preferences
Opting out of marketing communications will not affect service-related communications concerning your orders.
12. Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
13. Complaints
If you have any concerns regarding how we handle your personal information, please contact us in the first instance so we can try to resolve the matter.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or regulatory guidance.
Any updates will be published on this page together with the revised effective date.
Your continued use of our website after any updates indicates your acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Diamond Embellecers
Email: sales@diamondembellecers.co.uk
Telephone: +44 7412 956487